Refund policy
Refund Policy
30-Day Money-Back Guarantee
At Giftmas Official, we want you to feel confident with your purchase. If you are not satisfied with your order, you may contact us within 30 days of delivery to request a refund.
We do not accept physical returns, so please do not send any products back to us unless specifically instructed by our support team.
How to Request a Refund
To request a refund, contact us at:
Please include:
- Your order number
- The email address used at checkout
- A brief explanation of the issue
- Photos if your order arrived damaged, defective, or incorrect
Our customer support team will review your request and respond with the next steps.
Refund Approval
Refund requests are reviewed on a case-by-case basis.
If your refund is approved, it will be issued back to your original payment method. You will not be required to return the product unless otherwise communicated by our support team.
After a refund has been processed, please allow several business days for your bank or payment provider to post the funds to your account.
Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or you receive the wrong item, contact us at support@giftmasofficial.com as soon as possible.
Please include your order number and clear photos of the issue so we can review it and make things right.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has already been processed or shipped.
Contact Us
For any refund, order, or product-related questions, contact:
Giftmas Official
Email: support@giftmasofficial.com
Please do not send products to any address without first contacting our support team.
This keeps it clean: 30-day refund window, no physical returns, email support, damaged/incorrect-order protection, and cancellation language. Since refund and consumer-rights rules can vary by location, make sure the policy matches where you sell and any guarantees shown elsewhere on your store.